Refund policy

Return & Refund Policy

At Mama Mo’s Place, we want you to be completely happy with your purchase. Please review our return and refund guidelines below for both digital and physical products.

Digital Products (PNG Files, Tags, Downloads)

  • All sales of digital products are final.
  • Once delivered or downloaded, no refunds or exchanges are offered.
  • If you experience a technical issue or receive a corrupted file, contact us within 3 days and we’ll send a replacement.

Physical Items (DTF/UV Transfers, 3D Prints,Embroidery and Handmade Items)

Return Policy – Accepted Returns

Because many of our products are custom made, we only accept returns under the following circumstances:

Accepted Returns

We will gladly replace or refund an order if one of the following occurs:

• Damaged Order – Your item arrives damaged during shipping. Please provide photos of the damage within 48 hours of delivery.

• Missing Items – If items are missing from your order.

• Incorrect Item Sent – You received a product that is different from what you ordered.

• Incorrect Size on Our Part – If we printed or produced the wrong size compared to what was ordered.

• Production Error – If there is a clear manufacturing defect in the DTF transfer, UV DTF transfer, embroidery, 3D print, or handmade item caused by our production process.

Items Not Eligible for Return

Due to the custom nature of many products, we cannot accept returns for:

• Customer ordering the wrong size or design by mistake

• Color differences caused by screen settings or monitors

• Improper application of DTF or UV DTF transfers after delivery

• Damage caused by incorrect heat press settings or user error

• Custom artwork, personalized items, handmade items, 3D prints, or embroidery that were produced exactly as approved

Reporting an Issue

If there is a problem with your order:

 

  1. Contact us within 48 hours of delivery

  2. Include your order number

  3. Provide clear photos of the issue

Once verified, we will either replace the item or issue a credit depending on the situation.

Returns

  • Returns are accepted within 2 days of delivery.
  • Items must be unused, unwashed, and in original condition.
  • Email us at mamamosplace@gmail.com with your order number and reason for return to get started.

Refunds

  • Once your return is received and inspected, we’ll notify you of approval.
  • Approved credits are issued to your account within next business days.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges & Store Credit

  • We do not offer direct exchanges.

Damaged or Incorrect Orders

  • Contact us within 2 days of delivery if your item is damaged or incorrect.
  • Email mamamosplace@gmail.com with your order number and a clear photo.
  • We’ll send a replacement or issue a full refund including shipping.

Non-Returnable Items

  • Digital downloads (PNGs, tags, etc.)
  • Custom or personalized products
  • Items marked as “Final Sale”

Return Shipping

  • Customers are responsible for return shipping unless it’s due to our error.
  • >Use a trackable shipping method — we are not responsible for lost returns.
  • Returns must be postmarked within 14 days of the delivery date.

Processing Time

  • Please allow up to 5 business days for us to inspect your return once received.
  • Refunds or store credit are typically processed within 7 business days of approval.

Questions?

We’re happy to help! Reach out to mamamosplace@gmail.com with any questions about your order or our policies.

Important Notes

• DTF and UV DTF transfers must be applied according to recommended instructions. We are not responsible for results caused by incorrect pressing, curing, or application.

• Handmade, 3D printed, and embroidered items may have slight variations, which are part of the custom creation process.